Refund policy

Return and Refund Policy

Last Updated: October 16, 2026

At Cottonique ("we," "our," or "us"), customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

This Return and Refund Policy applies to purchases made on our website: https://cottonique.us.

1. Return Window

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return:

The item must be unworn, unwashed, unused, and in the same condition that you received it.
The item must be in its original packaging with all tags attached.
You must provide a valid proof of purchase (such as your order number or receipt).

2. Return Process

To start a return, please follow these steps:

Contact Us: Reach out to our customer support team at support@cottonique.us with your order number, the item(s) you wish to return, and the reason for the return.
Receive Return Authorization: Once your return request is approved, we will send you detailed return instructions and the return shipping label (if applicable).
Pack & Ship: Securely pack the item in its original packaging and send it back to our official return address listed below.

Note: Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping Address

Please ship all returns to our official warehouse address:

Cottonique

8501 NW 17TH ST STE 120

DORAL, FL 33126

United States

4. Return Shipping Fees and Costs

Defective, Damaged, or Incorrect Items: If you received a defective, damaged, or incorrect item due to our error, Cottonique will cover all return shipping costs. We will provide you with a prepaid return shipping label.
Customer Remorse / Change of Mind: If you wish to return an item due to customer remorse (e.g., wrong size selected, no longer wanted, change of mind), the customer will be responsible for the actual return shipping costs.
Restocking Fees: We do NOT charge any restocking fees.

5. Order Cancellations

If you need to cancel an order, please contact us immediately at support@cottonique.us or call us at (305) 594-9378.

If your order has not yet been processed or shipped, we will cancel it and issue a full refund immediately.
If your order has already been shipped, you must wait to receive the item and then initiate a return following our standard return process.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Refunds Process & Timeline

Inspection: Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
Approval & Processing: If approved, your refund will be processed automatically back to your original payment method.
Refund Timeline: It usually takes 5 to 10 business days for the refund credit to reflect in your bank account or credit card statement, depending on your card issuer or bank policy.

If you have not received your refund after 10 business days, please follow these steps:

Check your bank or credit card account again.
Contact your credit card company or bank, as processing times may vary.
If you’ve done all of this and still have not received your refund, please contact us at support@cottonique.us.