Shipping policy

Shipping Policy

Last Updated: October 16, 2026

Thank you for shopping at Cottonique ("we," "our," or "us"). We are committed to delivering your order accurately, securely, and in a timely manner.

This Shipping Policy applies to all orders placed through our website: https://cottonique.us.

1. Shipping Destinations

Currently, we offer domestic shipping to all physical addresses within the United States (including the 48 contiguous states, Alaska, Hawaii, and U.S. Territories).

Note: We do not ship to P.O. Boxes or APO/FPO addresses at this time.

2. Processing & Transit Times

We process orders Monday through Friday, excluding public holidays.

Order Cut-off Time: 5:00 PM (EST - Eastern Standard Time)

Orders placed after 5:00 PM EST will begin processing on the following business day.
Order Handling/Processing Time: 1 – 2 Business Days (Monday – Friday)
Transit Time: 3 – 5 Business Days (Monday – Friday)
Total Estimated Delivery Time: 4 – 7 Business Days

3. Shipping Rates & Costs

We aim to keep shipping simple and transparent. Our shipping rates are calculated at checkout based on order value:

Shipping Option	Order Total	Estimated Transit Time	Shipping Fee
Standard Shipping	$0.00 – $75.00	3 – 5 Business Days	$4.99
Free Shipping	$75.01 and above	3 – 5 Business Days	FREE

All shipping costs are clearly displayed at checkout before you finalize your purchase.

4. Order Tracking

Once your order has been packaged and shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package in real time.

Please allow up to 24 to 48 hours for the tracking information to update on the carrier’s system after receiving your shipping confirmation.

5. Delays & Issues

While we make every effort to deliver your order within the estimated timeframe, shipping delays may occasionally occur due to unforeseen circumstances, such as extreme weather, carrier delays, or peak holiday seasons.

If your package has not arrived within 8 business days of receiving your shipping confirmation, please contact us immediately at support@cottonique.us or call (305) 594-9378, and we will investigate the issue with the carrier.

6. Damaged, Lost, or Stolen Packages

Damaged in Transit: If your package arrives damaged, please take clear photos of the packaging/items and contact us within 48 hours of delivery at support@cottonique.us. We will assist you with a replacement or refund.
Lost Packages: If tracking shows your package has been stuck or in transit for an unusually long time, please contact us so we can assist in filing a claim or sending a replacement.
Incorrect Address: Please double-check your shipping address during checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.